At Ladies Apparel Shop, we understand that finding the perfect fit is as important as discovering your signature style. Just as we meticulously craft each piece in our collections—from our elegant Bodycon dresses to sophisticated Halter tops—we’ve designed a returns process that reflects our commitment to your complete satisfaction.

Return & Exchange Timeframe

We gladly accept returns and exchanges within 15 days from the date you receive your order. This generous window allows you to ensure each piece fits as flawlessly as it complements your personal style.

Condition Requirements

To maintain the quality standards synonymous with Ladies Apparel Shop, returned items must be:

  • Unworn, unwashed, and in original condition
  • With all original tags attached
  • In the original packaging
  • Free from any scents, stains, or damage

Non-Returnable Items

To ensure the integrity and hygiene of our intimate apparel, the following items cannot be returned or exchanged:

  • Slip Dresses (due to their delicate nature and intimate fit requirements)
  • Final sale items marked as “non-returnable”
  • Items without original tags or packaging
  • Personalized or altered merchandise

Return Process: 4 Simple Steps

Step 1: Submit Your Return Request

Within 15 days of receiving your order, please complete our Return Request Form below and email it to our customer service team.

Return Request Form Template

Subject: Return Request – Order #[Your Order Number]

Email Content:

Dear Ladies Apparel Shop Customer Service Team,

I would like to request a return/exchange for my recent order.

Order Information:
Order Number: [Your Order Number]
Order Date: [Date of Order]
Items to Return: [List items with sizes and colors]
Reason for Return: [Fit Issue, Style Preference, etc.]
Preferred Resolution: [Refund / Exchange for Size: / Exchange for Item: ]

Contact Information:
Full Name: [Your Full Name]
Email Address: [Your Email]
Phone Number: [Your Phone Number]

I confirm that the items are unworn, unwashed, and have all original tags attached.

Thank you for your assistance,
[Your Name]

Step 2: Receive Return Authorization

Within 24-48 hours, our customer service team will review your request and email you a Return Authorization Number and detailed shipping instructions.

Step 3: Package and Ship Your Return

Carefully package the items in their original packaging, include the Return Authorization Number visible on the outside, and ship to our returns center using a trackable shipping method.

Step 4: Processing and Resolution

Once we receive and inspect your return (typically 3-5 business days after arrival), we’ll process your refund or ship your exchange item.

Refund Timeline & Methods

We process refunds with the same efficiency we apply to crafting our collections:

  • Processing Time: 3-5 business days after we receive and inspect your return
  • Refund Method: Refunds are issued to your original payment method
  • Bank Processing: Additional 5-10 business days for the refund to appear in your account, depending on your financial institution
  • Shipping Costs: Original shipping fees are non-refundable

Exchange Options

Prefer a different size or style? We offer seamless exchanges for:

  • Size exchanges for any available size
  • Style exchanges for items of equal value
  • Color exchanges when available

Exchange shipping is complimentary for customers in eligible regions.

International Returns

For our global clientele (excluding remote Asian regions and select areas not served), return shipping costs are the responsibility of the customer. We recommend using a trackable shipping service and retaining your shipping receipt until the return process is complete.

Need Assistance?

Our customer service team is here to help you with the same attention to detail we apply to designing our Knits and elegant Dresses.

Email: [email protected]

Response Time: Within 24 hours during business days

Address: 4935 Chapmans Lane, Albuquerque, US 87110

We’re committed to ensuring your experience with Ladies Apparel Shop remains as refined and satisfying as discovering that perfect piece that makes you feel effortlessly sophisticated.